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Why Can t CX Get the First Mile and the Last Mile Right?

This CXM trifecta of value, fragility and automation is a tricky one to get right, especially when looking at the first and last mile of customer experiences.

Citing opposition, city puts Brookland Park parklet on hold

Albemarle Co family stuck after utility line causes major sewage problem

Albemarle Co. family stuck after utility line causes major sewage problem Albemarle Co. family stuck after utility line causes major sewage problem By Rachel Hirschheimer | May 19, 2021 at 4:19 PM EDT - Updated May 19 at 5:37 PM ALBEMARLE COUNTY, Va. (WVIR) - An Albemarle County family is in need of help after their basement flooded. “We can’t go to the bathroom. We can’t do wash. We can’t engage in any of that,” homeowner Bill Therrien said. Therrien and his family have been living in and out of hotels since Mother’s Day because of a sewer line problem that caused a backup in his basement.

Delmarva Power marks April as National Safe Digging Month

Call 811 before putting shovel to dirt April 15, 2021 April is National Safe Digging Month, and Delmarva Power is joining Miss Utility of Delmarva – the one-call notification center for Delaware and Maryland – to remind residents, businesses and contractors that safe digging must remain a priority to prevent damage to critical underground energy services and keep communities safe. Anyone planning to take on a spring DIY project that involves digging must call 811 at least two business days before beginning work to learn the approximate location of underground utility equipment. Beyond fines and costs for repairing damage to underground utility lines, taking the right steps before digging will help avoid accidental damage to underground lines that could disrupt services to neighbors. More importantly, it can prevent potential injury caused by striking an underground electric, natural gas or other utility line.

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