As Retail Struggles to Maintain Efficiencies, Automotive Thrives Don’t look back. Gravity has a way of pulling us into decade-old habits. Fight it. With significant gains in CSI and net profitability under foot, we need to push forward and reap the rewards.
It certainly has been a crazy year, to say the least. Almost every facet of our lives has been turned upside down – including how we buy things. Between temporary shutdowns, restricted hours and limited staff, retail has been spun on its head in 2020.
If you asked anyone before COVID-19 if their retail experiences outside of automotive were efficient, most people would have said, “yes.” Major retailers offered online ordering, streamlined inventory systems and added enough store employees to make purchasing feel like a breeze.