rescue workers dig out the bodies of an entire family killed when a residential building was hit. dozens more civilians lost their lives in attacks. the ukrainian government now confirming that u.s. citizen james whitney hill was among those killed. i asked chernihiv s mayor to tell me about the situation in his city. translator: the intensity of the shelling has increased. it s been indiscriminate, apparently random. we re not talking about certain military infrastructure buildings being bombed. in reality, houses are being destroyed, schools and kindergartens are being destroyed. reporter: this graphic video shows the degruesome aftermath an attack on people waiting in a bread line in the same town. witnesses say at least ten civilians were killed. russia s military scynically claiming it wasn t them. translator: all russian forces are outside blocking the loads and no offensive actions