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Action News Troubleshooters: Problems with warranties and repairs
WPVI
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PHILADELPHIA (WPVI) When you make a major purchase like an appliance, its warranty should give you peace of mind. The promise is if certain things break, they will get fixed. But according to dozens of customers who ve complained to the Troubleshooters, one of the biggest names in the country is not living up to that promise.
The Troubleshooters have received nearly three dozen complaints about Sears, many consumers are complaining about the retailer s warranty and repair service. We looked into four such issues, including Darrah Wilson s problem, who said her refrigerator stopped working on September 3.