The new service enables remote identification of the cause of product inspection equipment issues and enables Mettler-Toledo engineers to instruct on-site manufacturing staff, regardless of knowledge level, how to rectify the problem. This helps to maximize production line uptime, save costs, and comply with COVID-19 social distancing requirements.
The state-of-the-art service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software. In addition, it can be used to support the delivery of remote user training and equipment start-ups. AR works by enabling the users to interact with real-world objects by placing virtual spatial markers, highlighting aspects, and adding text annotations to a live video stream of the product inspection equipment. Manufacturing staff does not need any prior knowledge or engineering expertise about the product inspection equipment as the Mettler-Toledo
Mettler-Toledo Product Inspection is leading the way for product inspection manufacturers with the inclusion of remote Augmented Reality (AR) Customer Support.
The new service enables remote identification of the cause of product inspection equipment issues and enables Mettler-Toledo engineers to instruct on-site manufacturing staff, regardless of knowledge level, how to rectify the problem. This helps to maximize production line uptime, save costs, and comply with COVID-19 social distancing requirements.
The state-of-the-art service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software. In addition, it can be used to support the delivery of remote user training and equipment start-ups. AR works by enabling the users to interact with real-world objects by placing virtual spatial markers, highlighting aspects, and adding text annotations to a live video stream of the product inspe
Mettler-Toledo Offers AR Technology for Customer Support
Mettler-Toledo Product Inspection offers a remote Augmented Reality (AR) Customer Support service designed to protect production uptime and costs regardless of manufacturing location.
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Dec 15th, 2020 The new service enables remote identification of the cause of product inspection equipment issues and enables Mettler-Toledo engineers to instruct on-site manufacturing staff, regardless of knowledge level, how to rectify the problem. This helps to maximize production line uptime, save costs and comply with COVID-19 social distancing requirements
. The state-of-the-art service allows manufacturers to securely connect remotely to the Mettler-Toledo Service Team to deliver diagnostic and repair services for both hardware and software. In addition, it can be used to support the delivery of Remote User training and equipment start-ups. AR works by enablin