This facility will be actively available between 6:30 am and 10:30 pm and Mumbai Metro One will provide resolution of all queries within 72 hours of receipt.
Commuters on the Versova-Andheri-Ghatkopar (Metro 1) line was delayed and overcrowded during the evening peak hour on Wednesday due to a technical issue in one of the rakes at Asalpha station, which caused a 45-minute service interruption. This event resulted in the cancellation of six trains, as well as congestion at en-route stops., Mumbai News, Times Now