/PRNewswire/ Genesys®, a global cloud leader in experience orchestration, today announced the addition of Larry Shurtz to the company as chief sales officer.
Report Shows that Customer Loyalty is Increasingly Contingent on Personalization, Though Consumer Confidence in AI-Powered CX is Divided
. | May 2, 2023
Apathy has increased among American consumers, yet they still expect brands to communicate with empathy and to engage publicly with key social issues, according to a recent report.