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No one remote device policy works for all
For small, agile organizations accustomed to change, the transition to remote or hybrid work has been relatively seamless. But more traditional, office-bound organizations like CCI were forced to scramble and adapt to the new normal. CCI is one of the largest business process outsourcing (BPO) operations in Africa. The company employs 10,000 agents who either work remotely from home, or from one of nine buildings in three cities to service local South African and international clients in Australia, Kenya, the UK and US.
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Mervyn Pretorius joined CCI as CTO in November 2019. He was still learning the job when COVID struck. The company had just three weeks to roll out work-from-home solutions for 30% of its workforce.