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As experts discussed during the 2023 Digital.gov Government UX Summit, the work of designing accessible digital products is an iterative process that requires planning, user research and improvements.

Elizabeth straghalisJoanne mcgovernMercedita andrewMartha wilkesUva healthDepartment of veterans affairs va contractorAccessibility research in actionBenefits mobile appVeterans affairsStaff researcher elizabeth straghalisChief technology officerUser experiencesComplex contentContractor mercedita andrew