AMP Bank has appointed a new head of lending operations and client assist. The non-major bank has welcomed Melissa Christy as its new head of lending operations and client assist. Ms Christy joins
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Non-majors highlight turnaround success
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Several non-major banks have revealed how they are working to keep turnaround times fast and reduce channel conflict.
Following on from The Adviser’s coverage of the ongoing delays facing the broker channel when it comes to mortgage approvals (see the June edition of The Adviser magazine for more), many banks have been revealing the actions they are taking to ensure that credit decisions are made as quickly as possible and that channel conflict is mitigated.
According to the latest Broker Pulse survey from Momentum Intelligence, which received 247 responses from Broker Pulse members between 1-10 May 2021, the average lender turnaround figure had blown out to 11.5 days for broker loans.
86 400 launches direct offering
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The neobank has launched its inaugural direct-to-consumer offering, making its Neat and Own home loans available to consumers via their phone, tablet or computer, as well as via brokers.
In its first major move after being acquired by NAB (for its direct-to-consumer brand UBank), the digital lender has announced that it is making its digital mortgage product available to borrowers directly, as of today (1 June).
The fintech lender, which has been offering its mortgage product exclusively via the broker channel since November 2019, is today enabling customers to apply for its Neat or Own home loan direct from their smartphone, tablet or desktop.