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Government Needs 'Customer-Centric' Redesign, New Report Says – MeriTalk

The Federal government is due for a “customer-centric” redesign to address the primary root causes of customer experience (CX) challenges, according to a new report from the Partnership for Public Service and Accenture Federal Services.

Robin carnahanMegan petermanLoren dejonge schulmanAgency customer experienceServices administrationAccenture federal serviceAccenture federal servicesOffice of managementPartnership for public servicePublic serviceAccenture federalCollaborative approachesFederal customer experienceManagement agendaFederal agency customer experience actGov summit

Bond for Aurora Man Charged With Shooting Neighbor's Dog in Head Set at $100K

The bond for an Aurora man who shot his neighbor’s dog in the head has been set at $100,000, DuPage County State’s Attorney Robert Berlin announced.

Dupage countyUnited statesMegan petermanJohn kinsellaJohn fazziniKeith crossZach zeciroskiAurora police departmentAttorney officeAurora policeDupage county stateAttorney robert berlinJudge john kinsellaShadybrook laneGerman shepherd jamesonAggravated cruelty

'I Still Hear the Gun Shots:' Family Shocked After Dog Shot While on Walk in Suburban Aurora – NBC Chicago

A suburban woman says that it is a miracle that her 8-year-old dog is alive after he was shot last month while on a walk.

United statesMegan petermanZach zeciroskiAurora dog shootingAurora police

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