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COVID-19 pushes patient expectations toward self-service MEDICAL CITY HEALTHCARE A voice-activated way finding system at Medical City Healthcare helps visitors navigate its hospitals without staff help. To start checking-in for an appointment at Piedmont Healthcare, patients don’t even have to be in the facility anymore. For the past several months, they’ve had the option to fill out paperwork online such as verifying demographic and insurance information and signing forms through the health system’s patient portal before an appointment, as part of an effort Piedmont began rolling out last year to make check-in more convenient. The long-term vision at Atlanta-based Piedmont is to eliminate the need for registration staff to hand patients a clipboard or tablet at the start of their visit. It fits into a growing trend across industries to revamp processes as consumers say they feel more comfortable decreasing shared touch points and face-to-face interactions, particularly in

United statesJean pierre stephanRyan rumbargerKatie loganJosh kemphPiedmont healthcareAtlanta based piedmontMedical city heart hospitalMedical city spine hospitalMedical city spineஒன்றுபட்டது மாநிலங்களில்ஜீன் பியர் ஸ்டீபன்கேடீ லோகன்ஜோஷ் கேம்ப்பீட்‌மாஂட் சுகாதாரம்அட்லாண்டா அடிப்படையிலானது பீட்‌மாஂட்