3 months ago
Achieves important certification and language expansion to accelerate growth in the contact center space
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA), the leader in experience management, today announced its Medallia Speech product, the company’s contact center insights offering, has achieved Federal Risk and Authorization Management Program (FedRAMP) certification as part of Medallia’s GovCloud platform, further validating the company’s depth in delivering highly secure, leading solutions for consumer, employee and citizen experience management.
“Achieving FedRAMP authorization for Medallia Speech is another important milestone that expands our ability to further serve the public sector with our leading contact center solutions to enhance the citizen experience,” said Brian Michael, head of public sector for Medallia.