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Feb. 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia s Experience Cloud to improve customer experience throughout its international network within its physical stores and online sites.
The brand aims to expand customer conversations so that front-end teams have relevant customer insight and can identify strategies relating to revenue-impacting issues and strengthen trust with customers, according to a press release.
Medallia s SaaS platform provides brands and retailers a greater understanding and management of experience for customers and employees via daily journeys in person, calls and digital channels over video and social media and IoT interactions, and applies proprietary AI technology to reveal personalized and predictive insights that can drive action.