IR-2021-29, February 5, 2021
WASHINGTON – The Internal Revenue Service today named Heather C. Maloy to the position of director, Taxpayer First Act Office. She will report directly to the IRS Commissioner in her new role.
The IRS continues work on the Taxpayer First Act, part of legislation passed in July 2019. The IRS delivered the Taxpayer First Act Report to Congress PDF earlier this year, providing a comprehensive set of recommendations that will reshape the taxpayer experience, enhance employee training and restructure the organization to increase collaboration and innovation. I m truly pleased to welcome Heather back to the IRS and into this critical role, said IRS Commissioner Chuck Rettig. Given Heather s vast knowledge and leadership experience from both inside and outside the IRS, she will be an important asset to both the IRS and the nation s taxpayers going forward as we strategically implement the Taxpayer First Act report s recommendations.