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Retailers try to curb theft while not angering shoppers

Across the retail landscape, businesses have been putting items under lock and key as a quick way to stop thieves. Some are considering extreme measures, including Rite Aid Corp., whose

Under lock and key: Retailers try to curb theft while not angering shoppers

NEW YORK When the pandemic threat eased, Maureen Holohan was eager to scale back her online shopping and return to physical stores so she could more easily compare prices and scour ingredients on beauty and health care products for herself and her three children.

Locked-up merchandise deters theft, but have retailers gone too far?

The National Retail Federation reported $94.5 billion in inventory losses last year, and now some retailers are using more locked display cases to prevent shoplifting. But the practice can feel discriminatory, especially for people of color, critics say.

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