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Qatar ranked second among Arab countries on GEMS Maturity Index 2020
03 Mar 2021 - 16:13
QNA
Doha: The State of Qatar has been ranked second on the Government Electronic and Mobile Services (GEMS) Maturity Index 2020 among 15 Arab countries covered by the report issued recently by the United Nations Economic and Social Commission for Western Asia (ESCWA).
GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. It measures and compares the year-on-year performance. It also allows to track the progress in the switch to e-services, by annually comparing the national performance. The index also allows comparison between various countries and entities in e-services transformation. The evaluation process is based on three main pillars: service availability and sophi