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BT digital landline chaos as customers are cut off when internet signal goes down

One customer lost the phone number she had used for 50 years after her old copper-wire landline was switched off and a new internet telephone.

United kingdomUnited kingdom generalLaurence waltersonMarnie simmansGillian allenStan bibbyRon renshamUnited nationsMoney mailDigital voiceInternet protocolJoss barnesSandra wrench

Pensioners suffer more woes over BT digital landline switchover: No phone access for days, lifesaving alarms made redundant and confusing new area codes

In the next couple of years, the Digital Voice programme will move ten million BT customers off traditional copper-wire phone lines to fibre cables.

United kingdomUnited kingdom generalStan bibbyLaurence waltersonRon renshamBrenda rowlesRuth ridgwellDennis reedPatricia skuceLinda gardnerDebbie calvertGillian allenMarnie simmansUnited nationsDigital voiceInternet protocol

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