On this episode of Shiji Buzz, three panelists gather to discuss the importance of digital and mobile guest engagement, what it means to guests and operators, and whether this is a new concept that emerged as yet another result of the global health crisis precipitated by the COVID virus. They are Mark Retnam, Director of IT & Security, Asia Pacific at Radisson Hotel Group; Terence Ronson, Founder of Pertlink, a consulting firm that specializes in guiding hospitality businesses to deploy technology in their operations; and Despina Karatzias, General Manager at Tourism Tribe in Australia, a digital training and coaching platform that helps small businesses in the tourism sector scale knowledge.