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Building societies rank highest for customer satisfaction but are failing to convert customers

Building Societies are failing to convert high customer satisfaction rates into expanding their customer base, and risk losing market share within the younger

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Building societies urged to digitise

Building societies urged to digitise
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Building societies at threat of extinction due to young people's tech habits

Almost half (47 percent) of building society customers reported difficulties engaging with their services, with digital experience a frequent pain point for many.

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Struggling to interact with pension or investment providers

Struggling to interact with pension or investment providers
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Auto-enrolment - savers with workplace pensions are more than twice as likely to be disengaged

Auto-enrolment - savers with workplace pensions are more than twice as likely to be disengaged
ifamagazine.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from ifamagazine.com Daily Mail and Mail on Sunday newspapers.

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