Coast restaurant owners say they would welcome a new website that blacklists diners who make bookings and don’t turn up.
Hospitality industry veteran Mark Diels has come up with a plan to help tackle diner no shows, a trend plaguing restaurant owners nationwide.
A new website called no-shows is a database that saves the phone numbers of customers who habitually book at restaurants to reserve a table, but then don’t show up – and don’t tell the restaurant they won’t be coming.
The national database of no-shows is intended to protect restaurants from the financial and emotional expense of preparing for a booking that never eventuates.