CNY restaurants ‘outraged’ over Grubhub’s unauthorized deliveries
Updated Mar 25, 2021;
Posted Mar 10, 2021
Grubhub, an online delivery service, is facing increasing complaints from Central New York restaurants.Lauren Long | llong@syracuse.com
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You may assume that the restaurant has a business relationship with that delivery service.
But that’s not always the case.
Increasingly, restaurants in Central New York have been complaining that they’ve been listed on the third-party online platforms without their permission or even knowledge. That’s on top of long-standing gripes about the commissions the delivery services charge when they are partnered with restaurants.
They argue, among other things, that customers are being misled. They say the Grubhub links often include outdated or incorrect menus, hours or prices.
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