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Apple trusts Phobio for its trade-ins, but maybe you should think twice
The Atlanta-based firm is the behind-the-scenes operator of Apple’s trade-in program, and its online reputation raises questions
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When Daniel McGloin decided to trade in his mid-2017 Apple MacBook in February of this year, he thought he was getting a pretty good deal. The software engineer and San Diego native initiated the trade-in with Apple through the Apple Store mobile app, where he was quoted $350 for his used laptop. He felt it was in pretty good condition, with no apparent damage to the case and a fully functioning display and keyboard. So McGloin packed up the device and shipped it in, expecting to receive his money in the coming weeks, which would help offset his purchase of a MacBook Air carrying Apple’s new M1 chip.