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Study examines AI chatbots in public organizations

Study examines AI chatbots in public organizations
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United statesMarc esteveMila gascTzuhao chenAmerican review of public administrationPublic administrationSchool of publicUniversity college londonUniversity at albanyRockefeller college of public affairsDepartment of public administrationUniversity at albany centerPublic policyArtificial intelligence chatbotsPublic organizationsAmerican review