Published February 24, 2021, 4:38 PM
The IT-business process management (IT-BPM) industry has successfully adjusted to the work from-home (WFH) arrangement and is reaping real benefits while ensuring continued service to global clients during the pandemic period, according to the industry top leader.
Manolito “Lito” Tayag, chairman of the IT-Business Process Association of the Philippines (IBPAP), presented the industry’s real benefits during a virtual forum on “Actions and Solutions to Safely Reopen the Economy” organized by the Management Association of the Philippines.
According to Tayag, the industry experienced 15 to 40 percent increase in productivity for employees with optimized remote models, 40 percent reduction in absenteeism, 10-15 percent reduction in attrition, and 20 percent potential cost reduction in real estate and resource usage.