ESCOM Delays to Fix Faults Irk Customers
The Electricity Supply Corporation of Malawi (ESCOM) has come under fire for delay to fix faults.
People who spoke to Zodiak Online in Nsanje, Blantyre, Mangochi and Lilongwe, have expressed discontent over ESCOM’s delivery in attending to faults saying it takes days or weeks without action.
Some customers claim ESCOM employees act swiftly where a customer promises to give them a token of appreciation.
“Actually, it takes a long time. When we report a fault in a specific area, sometimes people go there in their large numbers to report the same fault; they do not respond urgently.