Waves of technological change are disrupting the nature ofcompetition in every industry worldwide. The advantage of new technologies is that companies can be nimble, innovative, data-driven and focused on user experience. According to International Data Corp, the worldwide market for digital transformation services is expected to expand at a compound annual growth rate of 15.5% from 2020 to 2023 and is expected to approach US$6.8 trillion (RM32 trillion).
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There are four phases to any digital transformation project; namely, initial, prospecting, integration, and maturity, and each one requires a conscious leadership approach. Here s your full guide.