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Jun 1, 2021
By Maison Samuels from Webber Wentzel
Many new technologies are being created to streamline customer engagement, such as chatbots. Given the quantity of personal information which a chatbot may acquire, how do you ensure that your chatbot is POPIA compliant
What is a chatbot?
A chatbot is an operating system that automates and simulates a conversation with humans in written or spoken form. This enables the user to interact with digital devices in the same way they would communicate with a real person. These interactions typically take place over messaging applications, or they may be embedded functions on a website. The chatbot is insentient – it allows you chat with it about the product or service that is being offered.