Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive Customer Experience and Bank Customer Experience Advisory Council. This council will gather bankers, retailers, restaurant and hospitality executives to…
For consumer-driven businesses, the pressure to make purchasing easy and quick has perhaps never been more intense. So, how do businesses cut out the friction? That was the focus of “Removing Friction from The Customer Journey,” a session at the Interactive Customer Experience Summit on June 2.