TruConnect Discovers Cost Reductions Thanks to Five9 Solutions
In an effort to make significant improvements to call quality, mobile virtual network operator TruConnect recently sought the services of cloud contact center provider Five9 (News - Alert). After leveraging Five9’s technology, TruConnect reported a 30 second reduction in call time over a period of three months.
As a result of this recently integrated, TruConnect anticipates a roughly 7.5% reduction in operating costs for the entire year, providing clear evidence of an uptick in customer service efficiency. TruConnect initially sought the services of Five9 in order to provide remote access to employees during the pandemic, but also introduced Agent Assist, Five9’s AI-powered automation tool, as a way to gain important feedback and offer customer service agents added resources for customer calls.