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Customer Success in SaaS: The Complete Guide
Here’s why customer success is crucial to any SaaS business and the roles, metrics, and tools needed to succeed.
Hubspot service hub
Metrics that your customer success team should
Management software
Customer service metrics calculator
Download now
Success index
Customer success matters
Customer success
Lost customers during period
Satisfaction score
Positive responses
Lifetime value
Revenue retention
Roles you need
Success manager
Chief customer officer
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