Antigua and Barbuda announces new Chairperson of the Tourism Authority Board of Directors and US Director of Tourism eturbonews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from eturbonews.com Daily Mail and Mail on Sunday newspapers.
Congratulations to Lorraine Headley-Raeburn who attains the Doctorate in Business Administration
Share Article
Chairman of Antigua Commercial Bank and the Antigua and Barbuda Tourism Authority attains pinnacle of educational achievement
Dr. Lorraine Headley-Raeburn
My research supported propositions that firms’ resource choices are driven by the social norms within the firm, industry and society plus the critical need for seamless integration of customer and stakeholder perspectives in company decisions. ST. JOHN S, Antigua (PRWEB) December 16, 2020
Dr. Lorraine Headley-Raeburn was awarded the Doctorate in Business Administration in December 2020 from the Sagicor Cave Hill School of Business and Management, University of the West Indies. Her research focused on how companies, particularly those in the hospitality industry, can use customer perspectives and feedback to boost the quality of their services and pr
Tourism Authority Chairman awarded Doctorate in Business Administration
Spread the love
Dr Lorraine Headley-Raeburn was awarded the Doctorate in Business Administration in December 2020 from the Sagicor Cave Hill School of Business and Management, University of the West Indies.
Her research focused on how companies, particularly those in the hospitality industry, can use customer perspectives and feedback to boost the quality of their services and products, especially given the extensive use of online customer feedback mechanisms such as TripAdvisor and the growing influence of the voice of the customer.
Her study adds to the body of work such that organizations can improve their marketplace identity and customer reputation, derive insight driven strategic objectives, and more ably utilize their strategic resources for competitive gain while enhancing both customer and stakeholder satisfaction.