at tops, sometimes popping into the store after working 12-hour shifts at the health center. does it ever feel like the needs are too much, too great? what s too much? what they need is what they knee. reporter: she has formed a tight bond with associates like lorraine baker, a customer service lead who has worked for tops for 21 years. and office manager, nicky moore. nurse c here, yeah, she went down the bread aisle, there you go to find her. reporter: both women say leaning on nurse t has helped them heal and process in ways they could have never imagined a year ago. anytime i need her or something, she was there. and didn t second guess it. and some of the stuff i needed might have been crazy but it was important to me at that time. and she didn t judge me. she was there for me. everybody made promises they didn t keep.