1/3 of UK consumers are unsatisfied with customer service most of the time
75% of consumers cite 9-5 call centre hours as restrictive
London, UK; October 7th 2021: As Customer Service Week begins, new research from gig customer experience (GigCX) platform Limitless has revealed that consumers are more loyal and more likely to buy from brands that feature customer-led customer service.
COVID accelerates demand for gig-driven customer support models
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Report by GigCX platform provider Limitless shows customer service has helped supplement ‘gigger’ income and had a positive impact on mental wellbeing, during COVID
London, UK; San Francisco, USA. 13 April 2021: Today Limitless released annual industry report ‘GigCX goes mainstream , with headline data revealing that 47% of those doing gig customer service roles today had lost full time employment or had hours cut due to COVID-19. Furthermore, 46% of those surveyed became GigCX Experts over the past year due to reasons associated with the pandemic.
Report Infographic
‘GigCX,’ is the term used for the pool of gig expert talent, made up of brands’ own customers, that can provide on-demand customer service. AI-driven gig customer service platform Limitless polled over 600 gig customer service Experts, 85% of which said gig activity had also had a positive impact on their mental wellbeing. The s
Limitless Announces $10m Series B, adds Genesys as Investor and Technology Partner
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UK GigCX platform innovator Limitless continues global expansion and accelerates CX transformation with Genesys Cloud integration and new investment led by Redline Capital
February 2, 2021: London, UK - Limitless, the AI-driven gig customer experience platform, today announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Genesys, as well as continued participation from AlbionVC and Unilever Ventures.
Roger Beadle and Megan Neale
The financing round will see London-based Limitless continue its dedicated growth in the US market, establishing a new US-based headquarters to focus on its product development, particularly surrounding routing, automation and AI to augment the strengths of humans.