happen is that housing providers are understanding what their tenants are experiencing, listening to it and acting upon it. no process should get in the way of that. also to go back to the social housing regulation bill, if we did have these ofsted style inspections of social housing property, then that would automatically bring this sort of thing to light, and mean that this process issue wouldn t arise. i think the fundamental point is about listening to tenants, hearing their concerns and acting upon them. that should have been the lesson of 6renfell and has definitely got to be the legacy of this tragic case. chief executive of shelter, thank you for your time. joining us now is the labour mp clive betts, chair of the labour mp clive betts, chair of the levelling up housing and communities committee. thank you for joining us. we know the coroner in