Well Health Inc., a SaaS digital health leader in patient communications and
2021 Best in KLAS winner in Patient Outreach, today announced Call to Text to reduce hold times and abandoned calls by switching the caller to text messaging and automatically texting the caller when the call is dropped or abandoned. The WELL™ Health Call to Text and Abandoned Call feature is now available to all hospital provider customers. The WELL Health Call To Text and Abandoned Call feature helps solve the frustration many patients experience when calling their provider only to wait on hold, get a voicemail or have the call dropped, said Guillaume de Zwirek, CEO and founder, Well Health Inc. Communication throughout the patient journey should be frictionless. This new solution helps providers deliver on that promise by giving the patient the power to communicate via text when, how and where they prefer.