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ISG Provider Lens report finds companies in Germany using ESM providers to help them automate non-IT functions and cut costs
Companies in Germany, contending with the realities of COVID-19, are looking for enterprise service management providers to help them improve customer experience through portals supported by an integrated business processes, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2021 ISG Provider Lens
Enterprise Service Management Tools and Services Report for Germany finds the COVID-19 pandemic has pushed companies in Germany to embrace customer portals that allow for more efficient management of corporate processes. These portals are increasing demand for ESM services and tools, and the market for ESM is growing more dynamic, with increasing mergers-and-acquisitions activity in the provider space.