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How your bank can help when online purchases go wrong

It is so convenient to shop online, but if your purchase goes wrong, do you know which avenues to follow to get your money back?

South africaLee soobrathiService ombudOmbudsman for banking servicesNational financial ombud schemeConsumer goodsBanking servicesTrust pilot

Buying online? This is what to beware of

While online shopping saves you a lot of bother, it can also hide a trap for consumers where you pay for goods you never receive.

South africaSouth africanLee soobrathiUs congressServices ombudsmanNational consumer commissionElectronic communicationsConsumer goodsTransactions actOnline retail marketplacesConsumers actConsumer protection actTermination noticeConsumer protection

Too-good-to-be-true online retailer is … too good to be true, ombud warns

The eGadgets website offers electronics at ridiculously low prices, but consumers who got their fingers burnt say it doesn’t deliver and doesn’t refund.

Ombud lee soobrathiNational consumer commissionServices ombudConsumer goodsHello peterBlack fridayLee soobrathiConsumer protectionConsumer protection actConsumer goods and services ombudsman protection act egadgets georgina crouth online retailer scam

Devil is in the detail if you want to return defective goods

In a time where consumers spend their hard-earned money on big purchases, you must know what implied warranty means.

Lee soobrathiServices ombudsmanConsumer protection actBlack fridayConsumer goodsStandards act

Eskom feels the heat

A round-up of news updates, as Eskom escalates load shedding to stage 6 amid a serious heatwave.

South africaAntoinette slabbertLee soobrathiBasani ndidaneSanisha packirisamyGauteng department of agriculture rural developmentGoogle playGauteng governmentBlack fridayConsumer goodsEnvironmental policyGauteng department

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