BA and Ryanair investigated over refunds
British Airways and Ryanair are to face action over their Covid refund policies, in an investigation by the Competition and Markets Authority (CMA).Â
During last yearâs travel bans, the airlines ârefused to give refunds to people that were lawfully unable to fly,â reads a CMA statement. âBy failing to offer people their money back, both firms may have breached consumer law and left people unfairly out of pocket.â
The CMA is now seeking to resolve these concerns with the airlines, which may include seeking refunds, or other redress, for affected customers.
BA ârefused to give refunds to people that were lawfully unable to fly , according to the CMA