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WENDY KNOWLER | Smooth call-centre operators: why even sell ouma a second phone contract?
Sales scripts never include a closing statement that sets out the deal clearly, and the elderly are often targets of this mischief
Knowler consumer
Sunday times
Business day
Financial mail
Ebrahim mohammed
Laura yeatman
Wendy knowler
Consumer protection act
Consumer pa
WENDY KNOWLER | Smooth call centre operators: why even sell ouma a second phone contract?
Sales scripts never include a closing statement that sets out the deal clearly, and the elderly are often targets of this mischief
Ebrahim mohammed
Laura yeatman
Wendy knowler
Consumer protection act
Consumer pa
Making lives of elderly a whole lot brighter
As regular readers of this column will know, I have particularly strong feelings about the way telesales agents get people committed to cellphone contracts over the phone.
Ebrahim mohammed
Laura yeatman
Jacqui osullivan
National consumer
National consumer commissioner ebrahim mohammed
Consumer protection act
Jacquio sullivan
Summer mobile
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