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Semafone and Avaya Bring Leading Payment Security Capabilities to Contact Center Customers
Semafone
, the leading provider of data security and compliance solutions for call and contact centers, today announced a global reseller partnership with Avaya (NYSE:AVYA), the leader in cloud-based solutions designed to enhance and simplify communications and collaboration.
This agreement brings Semafone into the Avaya ecosystem of alliances, with the goal of helping contact center customers solve the complex security and compliance challenges faced as they embrace a work from anywhere model.
As multi-experience customer engagement gathers momentum, the need to support seamless, consistent user journeys across a wide range of digital touchpoints and modalities is driving a pivotal change in the contact center market. Additionally, with many industries moving to remote working models, the need for increased security is at an all-time high. A recent study found that 70% of cloud contact c