Banks in German-Speaking Countries Turn to Technology Providers to Improve Customer Experience
ISG Provider Lens™ report finds a growing interest in contactless payments, driven in part by the COVID-19 pandemic
FRANKFURT, Germany, Dec. 22, 2020 (GLOBE NEWSWIRE) Banks in Germany, Austria and Switzerland (DACH) are looking to transform and improve customer experiences, and many are turning to technology service providers to help them manage and modernize their core banking systems, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2020 ISG Provider Lens
™ Banking Industry Ecosystem Report for the DACH region finds banks there, amid rising competition from the fast-growing FinTech industry, are looking to service providers to help them attract and retain customers through technology-driven, easy-to-use loan and credit solutions.
Information Services Group, Inc.: Banks in German-Speaking Countries Turn to Technology Providers to Improve Customer Experience
FRANKFURT, Germany, Dec. 22, 2020)), a leading global technology research and advisory firm.
The 2020 ISG Provider Lens
Banking Industry Ecosystem Report for the DACH region finds banks there, amid rising competition from the fast-growing FinTech industry, are looking to service providers to help them attract and retain customers through technology-driven, easy-to-use loan and credit solutions.
While many banks in the region have typically used internal resources to update their technology, large banks are beginning to rely on service providers, while small banks are building their own core banking systems, with support from technology providers.