Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them with courtesy and respect? The questions focus on what might be termed the standard customer satisfaction aspects of a medical stay, as hospitals increasingly view patients as consumers who can take their business elsewhere.
The health care industry is obsessed with consumer satisfaction. But national patient surveys still don t get at an important question: Are hospitals delivering culturally competent care?
Patient satisfaction surveys fail to track how well hospitals treat people of color – WABE wabe.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from wabe.org Daily Mail and Mail on Sunday newspapers.
Patient satisfaction surveys fail to track how well hospitals treat people of color kunr.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from kunr.org Daily Mail and Mail on Sunday newspapers.
Each day, thousands of patients get a call or letter after being discharged from U.S. hospitals. How did their stay go? How clean and quiet was the room? How often did nurses and doctors treat them with courtesy and respect? The questions focus on what might be termed the standard customer satisfaction aspects of a