The need for charity has never been greater but matching demand with supply is a classic problem. There is a long list of worthwhile causes; deciding which ones to support can be difficult.
Getting it right with vulnerable clients
The FCA has upped its focus on how firms deal with clients in vulnerable circumstances, but the matter is often far from black and white
By Amanda Newman Smith
Protecting the vulnerable is a characteristic of any decent society. Understandably, the Financial Conduct Authority wants advice firms to treat clients in vulnerable circumstances both fairly and consistently. But how should firms achieve this through the processes they put in place, while recognising the varying needs of individuals?
The FCA’s view is that: “A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm particularly when a firm is not acting with appropriate levels of care.”
Does it matter what advisers are called?
The public need advice more than ever but remain confused over the options. Are advisers’ titles important, and is there a definitive term anyway?
By Justin Cash 5
th May 2021 10:23 am
“Are you the Judean People’s Front?” the server asks. “F k off,” comes the terse response. “We’re the People’s Front of Judea.”
It is an iconic scene many readers will recognise from Monty Python’s Life of Brian. The film is more than 40 years old, but the fight over substance and semantics is not dissimilar to the battle in which the advice profession finds itself today.
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