Global Capability Centres are less well known than other innovations, but they are equally important, extending the reach of international banks worldwide. Technology has enabled these facilities to evolve from service centres to megacentres, providing immeasurable value. What are the main themes, gaps and priorities facing GCCs today?
The move brings together Salesforce’s leading CRM technologies with McKinsey’s proprietary data assets and operational excellence to accelerate at-scale deployment of generative AI.
Learning new skills is part of the fabric of today's technological advancement. Leaders need to make sure workers can adjust and know the reasoning behind it.