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"We’re expanding specialized services and supports for long-term-care residents, so that people with complex needs get the care they need and deserve .
Shirley May Clouter moved into a nursing home in Guelph, Ont., in December and a month later, the 95-year-old died after contracting COVID-19 the family's "biggest fear," according to her granddaughter. Now, they're pushing for changes to the long-term care system.