Posted4/9/2021 5:30 AM
When Katherine Wargo picks up the phone at work, she never knows exactly what s on the other end of the call. But there is one thing she can count on: The caller is experiencing one of the most difficult moments of their life. They re seeing things that they never thought they would see or experiencing things that they never thought would happen to them, Wargo told us. And so just answering the phone, having somebody who is calm, cool, collected, who you know is going to get you help . you hear (relief) instantly in their voice.
Wargo is a 911 emergency dispatcher at the Arlington Heights-based Northwest Central Dispatch System. The center handles an average of 1,677 calls per day for 22 police and fire departments in the Northwest suburbs.