Calls about unemployment benefits still aren t being answered. Staff to settle disputed claims are leaving, even as the state hires people to speed the process. And the replacement of an antiquated computer system to help unemployed Virginians track their cases still faces potential risks that could temporarily shut it down during the transition.
Those are the concerns of the General Assembly s watchdog agency, which isn t waiting to bark a warning to frustrated lawmakers. It cites limits to progress made by the Virginia Employment Commission in improving the performance of an unemployment system that has been overwhelmed by calls for help from Virginians who lost their jobs during the COVID-19 pandemic.
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