Hi, everyone, welcome to your business the show dedicated to helping your Small Business grow. When a commercial emails with a complaint, do you ask questions, or do you just assume the customer is always right . The owner of one company says if there is a actual problem, it should be corrected, but he doesnt always assume there is an issue. He is a Firm Believer that the customer is not always right. Its nasty, smelly, dirty. If people cannot think about what i do, im doing a good job. People hate their garbage, and Kevin Atkinson snows it. I knew all along that owning my own Garbage Collection Company is something i always wanted to do. As part of texas pride disposal, he says his brand like so many others have an imak problem. It is tough to garner respect for what we do. As long as it goes away, people dont think about it. He needed a strategy to fight this perception, so he and his staff focus on their can clients. Without a happy customer, i have nothing. It is all about the cust