hold me account snoobl tony s changes have not only happened at work. his big-time approach to his personal life looks nothing like it used to. when someone walks up to me with their new hammitt and says i love it, it s the new shiny ferra ferrari, the new shiny boat. what have you done with all the money? it s gone right back in. it s an opportunity to build something that will last way beyond my lifetime. no matter what kind of business you re in, i can promise you one thing. you re going to deal with tough times. and a lot of times it might be something that s completely out of your kroechlt spencer is the chief operating officer of zillo. he was one of the co-founders of hotwire.com. you re on the other sierkd at least for now. knock on wood.